Terms of Service

Effective Date: May 23, 2026 Last Updated: May 23, 2026

These Terms of Service (“Terms”) govern your use of the websites, platforms, and services offered by RFBrenner LLC (“Company,” “we,” “our,” or “us”), including:

Product Safety Source (PSS) — product safety intelligence platform
Product Safety Advisors (PSA) — consulting practice management and client portal
RiskGuard — product recall underwriting platform
OrgChart Planner and HR OrgChart — organization-chart planning tools

and the associated websites (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility and Account Registration

The Services are intended for business use by individuals 16 years of age or older acting on behalf of an organization. By creating an account, you represent that you meet these requirements and that the information you provide is accurate and complete.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at rick.brenner@rfbrennerllc.com if you suspect unauthorized access. We strongly recommend enabling multi-factor authentication.

2. Description of Services

The Services include software-as-a-service platforms for product safety intelligence, consulting practice management, insurance underwriting, and organizational planning. Specific features, pricing, service levels, and customer obligations may be set out in separate Master Services Agreements, Statements of Work, or order forms (“Contracts”). In the event of a conflict between these Terms and a signed Contract, the Contract controls.

We may modify, add, or remove features at any time. We will notify you of material changes that affect your use of the Services.

3. Acceptable Use

You agree not to:

Use the Services for any unlawful purpose or in violation of any applicable law or regulation
Upload or transmit malware, harmful code, or content that infringes the rights of others
Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure
Reverse-engineer, decompile, or scrape the Services except as permitted by law
Interfere with the operation of the Services or with other users’ use
Misrepresent your identity or affiliation
Use the Services to send unsolicited communications, including SMS or email spam

We reserve the right to suspend or terminate access for violations.

4. Customer Data and Content

You retain all rights to the data and content you upload to the Services (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely as needed to provide the Services to you.

We do not use Customer Data to train AI models, build derivative products, or share with third parties except as described in our Privacy Policy or as required by law.

You are responsible for ensuring that you have the right to upload any Customer Data you provide, including any personal information about third parties.

5. Intellectual Property

The Services, including all software, designs, logos, text, and other content provided by us, are owned by RFBrenner LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

You may not copy, modify, distribute, sell, or create derivative works based on the Services except as expressly permitted.

6. SMS Communications

If you enable SMS-based multi-factor authentication or other SMS features, the following terms apply (also detailed in our Privacy Policy, Section 4):

You opt in by selecting SMS as your authentication method and providing your mobile phone number.
Message frequency varies based on your account activity. For multi-factor authentication, typically one message per sign-in or sensitive action.
Standard message and data rates may apply, as charged by your mobile carrier.
You can opt out at any time from your account security settings or by replying STOP to any message.
Reply HELP to any message for assistance.
We do not share mobile phone numbers or SMS opt-in information with third parties for marketing.

7. Confidentiality

Information we receive from you that is marked confidential or that a reasonable person would understand to be confidential will be treated as such. We will not disclose Customer Data except as needed to provide the Services, as required by law, or with your consent.

For customer engagements involving handling of confidential information, we offer a Data Processing Agreement (DPA) on request.

8. Payment

Fees, billing cycles, and payment terms are set out in your applicable Contract or order form. Unless otherwise agreed, fees are invoiced in U.S. dollars and are due within 30 days of invoice date. Overdue amounts may bear interest at the lesser of 1.5% per month or the maximum rate allowed by law.

9. Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except as required by applicable law or as expressly set forth in a signed Contract.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. We will use commercially reasonable efforts to maintain availability and to address issues promptly.

Specifically: - Outputs from AI-assisted features are informational and require professional judgment before reliance. - Insurance, regulatory, and safety analyses provided through the Services are tools to support decision-making, not substitutes for licensed professional advice in your jurisdiction.

10. Limitation of Liability

To the maximum extent permitted by law, RFBrenner LLC’s total cumulative liability for any claim arising out of or relating to these Terms or the Services shall not exceed the fees paid by you to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

We will not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law (such as for gross negligence, willful misconduct, or fraud).

11. Indemnification

You agree to indemnify and hold harmless RFBrenner LLC, its officers, employees, and agents from any claim arising out of (a) your use of the Services in violation of these Terms or applicable law, (b) Customer Data you upload, or (c) your violation of any third party’s rights.

12. Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your access for material breach of these Terms, for non-payment, or as otherwise set out in your Contract.

Upon termination, your right to use the Services ends. We will retain or delete Customer Data as set out in our Privacy Policy and our internal Records Retention and Deletion Policy. You may request export of your Customer Data within 30 days of termination.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Westchester County, New York, and the parties consent to the exclusive jurisdiction of those courts.

If you are a consumer in a jurisdiction whose laws require otherwise, this provision applies to the maximum extent permitted by your local law.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by updating the “Last Updated” date at the top of these Terms and, where appropriate, by email or in-app notice. Continued use of the Services after the effective date of changes constitutes your acceptance.

15. Contact Us

For questions about these Terms, contact:

RFBrenner LLC Attn: Rick Brenner Scarsdale, NY, United States Email: rick.brenner@rfbrennerllc.com